Question data
Read Mood, Urgency, and Improvement Points
See when customers sound confused, rushed, or unhappy. Improve the answers that cause the most trouble.
What this helps you do
Use customer mood to decide what needs a clearer answer first.
Mood shows the tone, not the whole story
A lower mood score does not always mean a customer is angry. It can mean they are confused, worried, or missing important information.
Read sample questions before making a decision.
Urgency shows what needs a fast path
If urgent questions appear often, customers may need a faster way to call, book, find directions, or get help.
Make the next step easy to click.
Use the improvement point as your first fix
The improvement point is a hint, not a final answer. Use it to choose one small change.
A clearer answer, a better button, or a more visible QR placement can be enough.
Quick checklist
- Sample questions are reviewed before judging mood?
- Urgent topics have an easy next step?
- One improvement point is chosen?
- Is the answer made clearer?
- Is the result checked again later?