Safety and troubleshooting
Set Up a Privacy-Friendly Chatbot
Help customers without asking for sensitive information in chat.
Keep answers useful while reducing privacy risk.
Use public business information first
Teach information customers can safely know: hours, location, services, products, price ranges, booking paths, parking, policies, and contact routes.
Avoid asking customers to type private details unless they are using an official secure channel.
Route sensitive questions to official contact
If a customer wants to share payment details, identity documents, medical details, legal details, or account information, the AI should send them to your official contact path.
This makes the chatbot safer for both sides.
Write clear boundaries
Add simple guidance such as: 'Please do not share sensitive personal information in chat. For private requests, contact us through the official contact path.'
Short, friendly boundaries work better than long warnings.
Quick checklist
- Public business information is used first?
- Sensitive details are not requested in chat?
- Official contact paths are provided?
- Privacy guidance is short and clear?
- Is the customer-facing AI chat tested with sensitive example questions?