Safety and troubleshooting
Use Links Safely
Use outside links in a way that keeps customers safe and builds trust.
Share useful links without confusing or surprising customers.
Use official HTTPS links
Use links from your official website, booking tool, map listing, social profile, video channel, or trusted business tool.
Avoid shortened links, strange domains, direct file downloads, and links you do not control.
Expect an outside-site notice
When customers open an outside link, RealLink AI may show a short notice before sending them away from the chat.
This is meant to protect customers and make the move to another site clear.
Review links after business changes
If your booking tool, website, social page, address, or campaign changes, review the links in your AI training text and settings.
A broken or outdated link can make customers lose trust quickly.
Quick checklist
- Links use HTTPS?
- Domains are easy to recognize?
- Suspicious file downloads are not used?
- Did you test booking, map, and social links?
- Old campaign links are removed?