Safety and troubleshooting
Troubleshooting Checklist
If login, links, chatbot, theme, or payment feels wrong, check the simple things first.
What this helps you do
Find the most common fix before contacting support.
If the page looks old or mixed-language
Log out, refresh the page, and open it again. If it still looks wrong, try a private browser window.
If the private window looks correct, the old browser may have stored an outdated language or page state.
If the customer-facing AI chat will not open
Check whether the chatbot is live, private, or limited by open hours.
Then test the public link on a phone and in a private browser window.
If payment or subscription status looks wrong
Wait a short moment and refresh the account page. Payment webhooks can take a little time to update the status.
If the status still looks wrong, send support your account email, chatbot name, and payment or subscription ID if you have it.
Quick checklist
- The page was refreshed after logout?
- A private browser test was done?
- Did you check live status, private mode, and open hours?
- The public link was tested on a phone?
- Support details are ready if the issue remains?