Getting started

What to Tell Your AI First

Start with the details customers ask for most often.

What this helps you do

Write the first useful version of the information your AI needs.

Start with the two easy answers

When the first popup asks for your business name and business hours, answer simply. This gives your AI a first draft, so you are not starting from nothing.

Example: Green Table Cafe. Open Monday to Saturday, 9 AM to 8 PM. Closed on Sunday.

Add the facts customers ask before they visit

After the starter fills the page, add short sections for the most common questions: what you sell, prices, location, booking, parking, menu, delivery, refund rules, and who the service is best for.

Example section: Parking. Customers can park in the public lot behind the building for two hours. If the lot is full, use the City Hall parking lot across the street.

Put links next to the related explanation

Do not paste a link by itself. Put the booking link, video, or map next to the explanation it belongs to, and write when customers should use it. This helps the AI show the right link for the right question.

Booking example: Reservations. Customers can reserve a table or consultation here. Official booking link: https://example.com/book

Video example: Brunch menu. This video shows the buffet, coffee, seating, and weekend atmosphere: https://youtube.com/watch?v=example

Map example: Location and parking. The entrance is on Pine Street, and parking is behind the building. Google Maps link: https://maps.google.com/example

Place links where customers would expect them

Use everyday words, not internal team words. If customers say booking, appointment, reservation, price, nearby, open now, parking, or menu, include those words naturally.

A useful first draft is better than a perfect draft. Save it, test the customer-facing AI chat, then add missing answers after real customers ask questions.

Write like a customer is asking you