Chatbot settings
Use Passwords and Open Hours
Decide who can open the chat and when the chat should be available.
Keep the chatbot open only for the right people or the right time.
Use private mode for limited access
Private mode is useful when the chatbot is only for members, event guests, internal partners, paid customers, or a small test group.
Give the password only to people who should use the chat.
Use open hours when timing matters
If you only want the chatbot available on certain days or hours, set automatic open hours.
This is helpful for seasonal events, limited campaigns, temporary services, or businesses that only want chat available during operating hours.
Make the closed state clear
When the chat is closed or private, customers should understand what happened and what to do next.
Use a short message such as "This AI chat is currently private" or "Please come back during open hours."
Quick checklist
- Private mode is used only when access should be limited?
- Is the password shared only with the right people?
- Did you open hours match the real business schedule?
- Is the closed message easy to understand?
- The owner tested both open and closed states?