Billing and account
What to Include in a Support Request
Send the details support needs so your issue can be understood faster.
What this helps you do
Get help with fewer back-and-forth messages.
Tell us what you were trying to do
Start with the page, button, chatbot, or feature you were using.
Then explain what you expected to happen and what actually happened.
Add useful proof
Screenshots, error messages, device type, browser, language setting, chatbot name, and approximate time can help support find the issue faster.
Do not send passwords, payment card details, or sensitive customer information.
Use a clear subject
A subject like 'QR code download issue' or 'Subscription cancellation question' is easier to handle than 'Help'.
Clear support requests are usually solved faster.
Quick checklist
- Is the page or feature named?
- Expected result and actual result are explained?
- Screenshot or error message is included if useful?
- Device, browser, and time are included if relevant?
- No passwords or sensitive details are shared?